Most of us know what live chat is – and we have all been on websites and seen the Live Chat boxes pop up – but its generally been considered something only the “big guys” can afford – but these days, anybody can get a live chat service up and running, for minimum fuss.
With some powerful features and full mobile app capabilities – you or your staff can deal with clients chatting on the site from home, the office or even whilst down the beach or at the park! (But dont worry – there are “live chat offline” options, so you dont get hassled when you dont want to be!)
The interface on your site is simple and very customisable. You can change colors, icons and various other things.
As you can see from the example chat window to the right, we recently had somebody enquire about our Geelong SEO services. These sort of enquiries can instantly result in a new client for small business, or turn a nothing visitor into a strong lead.
Live web chat is a great way to show off your customer service skills and ensure clients don’t bounce from your site, without getting the information they need.
Best of all, Ed Hosting can get your website chatting for under $100…scoot down to the bottom of the page and fill out the form to get more details.
Live Chat Key Features
With a swag of features, a live chat integration by Ed Hosting can ensure you cover all the requirements of your small business website.
With fully integrated mobile apps, a desktop app and web interface – you can access the chat system and reply to online client questions and requests from any location, no matter what your preference. Best of all, they are all included in the initial instalation fee!
Advanced Time Scheduling
With the ability to set “online” times, you can ensure your smart phone app is only bothering you with incoming live chats when you want it too! Best of all, if you cant be online at any time unexpectedly – simply log out of the app and your Live Chat Widget will show as being “offline” instantly. Its that easy!
Shortcuts and Triggers
Save yourself time, by configuring shortcuts for replies or information you give often and add these into a live chat with a click of a button.
Not only that but you can setup triggers, that will engage visitors on your site who visit a certain page or are on the site for a specific amount of time. For example, you may ask somebody who visits your “BBQ sauce” page if they would be interested in bundling multiple items together. The chat software handles these first chat engagements automatically – and you only need to jump in when the client replies!
The app will automatically trigger offline mode outside of your schedule or if nobody is signed in to reply – but instead of just vanishing from the page and leaving your clients high and dry, it presents with a quick message box that will send you an email advising of the clients request and contact details.
Ed Hosting can get your live chat up and running for between $80-100. This includes setting up the code on your site, configuring access to the Apps (Desktop, Web and Phone) and customising the icon using the basic templates.
We can of course offer further assistance if you like – including setting triggers, creating custom icons and more…just ask and we can provide you with a quote!
If you would like to get live chat installed on your website, WordPress or otherwise – simply give us a call or complete the form below and we will get back to you ASAP.