Our Ed Hosting Support team is seeing an emerging trend for inbound web sales enquiries. That is basically that people cannot contact their provider for support. Put simply, overseas call centers have been decimated by Covid19 (or the Corona virus if you want to follow the media trend.) and have closed down.
It’s left thousands clients essentially without support. Ed Hosting has personally had to swap to an entirely new Google Analytics accounts for one client, because of an access issue on their account.
Normally this would be fixed in a week or so, by contacting Google support and waiting patiently for a reply. (Yes, bad enough having to wait a week at the best of times). But currently, the reply from a Google and many others is basically along the lines of “our support team is shut”.
This is unfortunately a side effect of hosting with larger companies, such as Google, GoDaddy, Crazy Domains and others.
The mentality of bigger hosts is essentially: “high volume, low cost, low retention”. Meaning they will jam as many clients into the system as possible, at low cost to them. Which basically means zero customer service and next to nothing support.
…which means zero customer service and next to nothing support…